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- 12 years as an Instructional Designer /Senior Training Specialist
- 10 years as a
Technical Writer /Project Manager /Business Systems Analyst
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As
Senior Training Specialist, develop training documentation and courseware for conducting classroom training in all software
products of the Microsoft Office Suite... including foundation to advanced-level classes in MS-Word, PowerPoint, Excel,
Outlook and Access. For the last three years, conducted these classes to Customs and Border Protection (CBP) officers
and agents in accordance to the government training standards established for the Department of Homeland Security
(DHS). As
a results-driven training specialist and instructional designer, execute proven skills in all areas of training, including
conventional classroom training, distributed training, and 'self-help' eTraining systems. Proven documenter of effective
curriculum, programmer of eTraining courseware, and facilitator of classroom training ... covering the TOTAL
learning experience!
As Senior Technical Writer, evaluate business requirements, develop specifications,
and write exceptional user documentation with an innovative composition style applicable to Web-based, DVD-based, or
conventional electronic media.
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