CAREER EXPERIENCE:
11/2011-Present: Southern California Edison - Compliance WBT Specialist (Contractor)
As Web Base Training (WBT) Specialist, responsible for developing and implementing
new WBT systems for SCE's Compliance Training self-study classes. This is intended to reduce the number of traditional instructor-led
training classes at SCE. My project assignment is to convert all SCE Compliance Training classes to new WBT applications
using Articulate PowerPoint, to be deployed to the SCE Intranet for employee self-training and automated electronic examinations.
04/2011-09/2011 Bank of America - Senior Technical Consultant (Contract)
As Senior Technical Consultant, responsible for developing and documenting new
policies and procedures for Bank of America's Service Department of Special Circumstances. In this capacity, I prepared
new policies and procedures under B of A's documentation template standards, and deployed and published them
to Bank of America's Policy and Procedure Portal on their Worldwide Intranet. Some of the new procedures that
I prepared and published included important new company guidelines on 'Residential Foreclosures' and
'Customer Care Escalations'.
01/2008-10/2010: CENTECHGROUP-Laguna Niguel (Full-Time)
As Senior Training Specialist, responsible
for developing training documentation and conducting officer/agent training classes for the Department of Homeland
Security's Customs & Border Protection (CBP) agency. In this capacity, I conducted software training classes in
the Microsoft Office Suite, which included Word, Powerpoint, Excel, Access and Outlook. Prior to
this, I was a Wireless Radio Instructor, responsible for developing radio training curriculum and conducting radio training
classes for officers in the use of their VHF handheld/mobile wireless radios. I hold a government background security
clearance. Reason for leaving: The CENTECH Group lost their contract for fiscal 2011 contract training support
with the Department of Homeland Security.
04/2006-11/2007: Portellus Corporation-Irvine
(Full-Time)
As Software
Trainer and Curriculum Developer, responsible for creating and documenting software training curriculum and
conducting classroom training classes for clients and new hires in the use of the Portellus 'Loan Origination System'
(LOS). Portellus marketed automated underwriting systems to the mortgage industry. Reason for leaving: Portellus
was caught in the sub-prime mortgage failure and went out of business in October of 2007.
11/2005-04/2006: LendingTree Loans-Irvine (Contract Assignment)
As Instructional Designer, responsible for
developing internal training curriculum for training new sales agents. Projects included developing an 'self-help' eLearning
System for new hire/refresher training in loan origination. Reason for leaving: Completion of contract
assignment.
03/2005-10/2005: Optima Mortgage Corp-Tustin (Full-Time)
As Sales Trainer,
responsible for design and development of sales agent training curriculum. Programmed a massive eTraining and
Assessment System containing 12 chapters, 600 multimedia screens and 300 assessment questions. This two-week course combined
eTraining materials with subject-expert videos and slideshows. Reason for leaving: Business slump due to
worsening national mortgage crisis.
04/2003-02/2005: Greater Acceptance Mortgage-Orange (Full-Time)
As Training Manager, developed a massive Internet-based eTraining and Assessment System comprised of 11 chapters
and 700 Internet screens. The system has built-in testing with automatically-scored questions. My 10-day class combined Internet
self-study training with subject-expert speakers and role-playing workshops. My e-Training courseware is still actively maintained
on the Internet. Reason for leaving: Industry slowdown due to mortgage lending crisis.
12/01-04/03:
Ameriquest/Argent Mortgage-Orange (Full-Time)
As Strategic Planner for Ameriquest (Retail) and Training
Coordinator at Argent (Wholesale), was responsible for developing loan officer training curriculum combining classroom training
with web-based softskills courseware purchased from 3rd party vendors as 'Net-g' and 'SkillSoft'. Developed an automated 'Class
Scheduling System' and deployed to company Intranet for employee sign-ups. Reason for leaving: Promotional
opportunity to V.P of Training and to develop an Internet 'eTraining' System at Greater Acceptance Mortgage.
05/01-10/01: PMI Delta Dental-Cerritos (Contract Assignment)
As Sr. Technical Writer and Business
Analyst, was responsible for researching and documenting upgraded company standards conforming to HIPAA Section 142.308 on
'Physical Access Controls'. My document was used in upgrading standards on disaster recovery, emergency operations, equipment
control, facility access security, maintenance records, need-to-know, and sign-in escort guidelines. My documentation was
written to ISO 9000 compliance standards and justified a major upgrade of the company's 'Disaster Recovery System'. Reason
for leaving: Completion of contract assignment.
03/00-04/01: National Realty Trust-Mission Viejo (Contract
Assignment)
As Technical Writer and Business Analyst at NRT (nation's largest real estate brokerage)
was contracted to analyze user requirements and document User Guide for their massive 'Trident Project', a web-based real
estate system networked to 800 Coldwell Banker, Century 21, Era and Fred Sands branches across the U.S. Assisted in developing
the 500+ prototype screens and documented project's technical specs. This is one of the largest residential real estate
systems on the Internet! Reason for leaving: Completion of contract assignment.
10/99-03/00: KIA
Motors America-Irvine (Contract Assignment)
As Technical Writer and Business Analyst, was responsible
for documenting KIA’s massive Vehicle Parts System, comprised of 560 user screens (A/S400-RPG/VB). Completed project
on schedule and trained KIA's Parts Department staff in its use. Reason for leaving: Completion of contract assignment.
11/98-10/99: Infinium Software.com-Irvine (Full-Time)
As a Software Training Consultant, responsibilities
included training Infinium’s western region clients (six states) in 'HR/NT' a Human Resources package operating
on a Windows NT/Sequel Server. Conducted onsite training for clients such as MGM Grand Hotel. Reason for
leaving: HR/NT software discontinued and HR/NT trainers laid off.
08/97-11/98: Union Financial
Corporation-Irvine (Full-Time)
As HRIS Consultant, was responsible for upgrading HR Systems
for this 120-staff mortgage company and documenting the company's first Employee Handbook. Reason for leaving: Company
filed for Chapter 11.
10/93-08/97: Fluor Daniel-Irvine (Full-Time)
As Project Manager and
Technical Writer, responsible for managing and documenting a 'Work Process Improvement' study at all divisions to define desk
procedures. My study facilitated a corporate-wide conversion to 'self-service' using Interactive Voice Response (IVR) technology.
Championed 'paperless systems' by converting printed benefits booklets to electronic media (digitized with
RoboHELP 8.6) for access on our Intranet. Reason for leaving: Large-scale employee reduction in force due to lack
of future work.
07/90-09/93: Hess & Associates, Inc.-Monterey Park (Full-Time)
As
Software Trainer, conducted training classes for the California Unified School Districts in the use of the Integral Systems
Incorporated (ISI) HR System package. Developed curriculum for this 2-day training class, which I conducted at California
schools from Sacramento to San Diego. Reason for leaving: Company went out of business.
09/87-06/90:
McDonnell Douglas Company-Long Beach (Full-Time)
As Sr. Business Analyst, was team leader responsible
for developing upgraded HR systems. Created a new modeling tool for Rapid Applications Development (RAD) and became a Corporate
Trainer conducting company-wide classes on Dr. Deming's teaming concepts of 'Management by Methods'. Reason for leaving:
Aerospace industry layoff.
01/86-08/87: American Honda Motors, Inc.-Gardena (Full-Time)
As Project
Leader, responsible for conducting a '4GL' Software Evaluation for implementing a new Decision-Support System (DSS).
After an 18-month software study, management accepted my proposal to purchase Comshare's 'System W' and the new
DSS was implemented in August 1987. Reason for leaving: Dollar/Yen financial crisis forced Honda to
offer a 'Voluntary Separation' (6-months full pay to resign).
02/70 to 12/85: Fluor Corporation-Irvine
(Full-Time)
As Fluor Corporation's Senior Business Analyst, was responsible for design and implementation
of Fluor's first online HR system and conducted corporate-wide training in its use. As HR Supervisor, managed the company's
first Information Center for end-user training. Became Administrative Systems Manager, responsible for all HR/Benefits systems
upgrade implementations, a position I held for eight years. Reason for leaving: Oil industry market
decline and a Project Management job offer from American Honda Motors.